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'Books on Digital Reference' by sfrancoeur

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The desk and beyond : next generation reference services
by Sarah K Steiner; M Leslie Madden;
Language: English  Type:  Book
Publisher: Chicago : Association of College and Research Libraries, 2008.
Implementing digital reference services : setting standards and making it real
by R David Lankes; ; et al
Language: English  Type:  Book
Publisher: London : Facet, 2002.
The digital reference research agenda
by R David Lankes; Scott Nicholson; Abby Goodrum;
Language: English  Type:  Book : Conference publication
Publisher: Chicago : Association of College and Research Libraries, 2003.
Implementing digital reference services : setting standards and making it real
by R David Lankes; ; et al
Language: English  Type:  Book : Conference publication
Publisher: New York : Neal-Schuman Publishers, ©2003.
Digital reference service in the new millennium : planning, management, and evaluation
by R David Lankes; John William Collins; Abby S Kasowitz;
Language: English  Type:  Book
Publisher: New York : Neal-Schuman Publishers, ©2000.
The virtual reference experience : integrating theory into practice
by R David Lankes; ; et al
Language: English  Type:  Book
Publisher: New York : Neal-Schuman Publishers, ©2004.
Virtual reference services : issues and trends
by Stacey E Kimmel; Jennifer Heise;
Language: English  Type:  Book
Publisher: Binghamton, NY : Haworth Information Press, 2003.
The AskA starter kit : how to build and maintain digital reference services
by R David Lankes; Abby S Kasowitz; ERIC Clearinghouse on Information & Technology.
Language: English  Type:  Book
Publisher: Syracuse, N.Y. : ERIC Clearinghouse on Information & Technology, Syracuse University, [1998]
The virtual reference desk : creating a reference future
by R David Lankes; ; et al
Language: English  Type:  Book
Publisher: London : Facet, ©2006.
The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments
by Diane K Kovacs
Language: English  Type:  Book
Publisher: New York : Neal-Schuman Publishers, ©2007.
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